I’m always skeptical about articles with no attributed author. Emotional about design is one such article. I imagine the entire thing was written by some grunt at NNG, or perhaps by Don himself.
None-the-less, the article discusses the premise of Don Norman’s book, Emotional Design in a nice little package. I suppose I’ll review it when I get around to reading it. Right now, I’m more into Husserl and Heidegger.