Web design ’causes confusion’
The article is pretty weak, but the image at the beginning of the BBC’s “Web design ’causes confusion’” is great!
Of course, the solution to this problem is to hire an Information Architect. Duh!
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When I read the article, my reaction was that users don’t create mental maps of sites. Or at least that’s what Jared Spool has been telling us for five years. So the study discovered that users are bad at doing something they don’t do.
That’s really helpful.
Maybe you all should actually read the article that they are reporting on, not just the BBC blurb (duh!).
Farris, J. S., Jones, K. S., & Elgin, P. D. (2002). Users’ schemata of hypermedia: What is so spatial about a website? Interacting with Computers, 14, 487-502.