“How do you design for experience? Do you start with ethnographic research and personas, then choose an experience and then design the product to create that experience? Do you look at what people make, as Liz suggests?”

Liz was kind enough to reply, pointing me to a newer article. Here’s what she had to say:

“Thanks for your interest in my articles. They are quite old so we added a new article called Virtuosos of the Experience Domain to our website see
http://www.sonicrim.com/red/us/commune/papers/SandersIDSA.pdf
It begins to address some of the questions you pose at the end of your note. It was written for the last IDSA Educator’s Conference.”